Refund Policy

We want you to be satisfied with your purchase. Here’s what qualifies for a refund:

• 5-Card Pack and 20-Card Pack — eligible for a full refund within 7 days of purchase, provided no pulls from that pack have been used. Once any pull from the pack is consumed, the pack is considered used and no refund is available.
• Tournament Pass (35 days) — eligible for a full refund within 24 hours of purchase, provided no pulls have been made under the pass. The pass activates immediately upon purchase.
• Pro Collector (365 days) — eligible for a full refund within 24 hours of purchase, provided no pulls have been made under the subscription. The subscription activates immediately upon purchase.

The refund window starts at the moment of purchase (as recorded by Stripe), not when you first log in after purchasing.

To request a refund, email refunds@fanpush.com with:

• Your account email address
• The purchase ID (found in your purchase confirmation email, prefixed with “Receipt ID:”)
• A brief reason (optional, but helpful)

We respond to refund requests within 2 business days. Approved refunds are processed through Stripe and typically appear on your card within 5–10 business days, depending on your bank.

The following are not eligible for refunds under any circumstances:

• Any pack, pass, or subscription where pulls have been consumed
• Cards crafted through the Forge (the fragment cost is the consideration — crafting is irreversible)
• Cards or collections deleted as a result of account termination by you or by us for ToS violations
• Free pulls (the daily free pull has no monetary value and is not refundable)

If we deny your refund request and you disagree with that decision, you may contact your card issuer to initiate a chargeback. We won’t penalize accounts for good-faith chargebacks.

In edge cases — for example, a significant service outage that prevented you from using purchased entitlements — we may, at our discretion, issue store credit in the form of fragments rather than a monetary refund. We’ll always propose this as an alternative before closing a request.

For disputes that can’t be resolved through our refund process, see the Governing Law section of our Terms of Service.

Refund requests: refunds@fanpush.com

General questions: hello@fanpush.com

Mind Vision LLC · 30 N Gould St Ste N, Sheridan WY 82801